Refund policy

Your Satisfaction is Our Priority

At Sladko Pastry, we strive to provide you with an exceptional experience. While all sales are final, we understand that unexpected situations may arise. Here’s how we handle such cases:

1. Refunds
  • Damaged Product: If your item arrives in an unsatisfactory condition (e.g., melted, broken, or defective), please contact us within 10 minutes of receiving it. Send us a clear photo or video illustrating the issue and email it to contact@sladkopastry.com.
  • Incorrect Order: In the unlikely event that you receive the wrong item, notify us withing 10 minutes of receiving it. Provide a photo of the incorrect items along with your order number. To qualify for a refund or replacement, the products must be unused and in the same condition they were received.

2. Order Cancellations
  • Orders can be canceled up to 48 hours in advance.
  • Orders due for delivery or pickup on the same day or those already processed (e.g., cake prepared, delivery arranged) cannot be canceled.

3. Refund Process

If you are eligible for a refund, we offer two options:
  • Store Credit: You can choose to keep the amount paid as store credit, which can be used for a future order of the same value. When you’re ready to place a new order, simply contact us, and we will apply the credit to your purchase.
  • Full Refund: Alternatively, we can refund the full amount back to your original payment method.

4. How to Cancel an Order
  • To cancel or modify an order, please contact us through our contact form, our email at contact@sladkopastry.com, or our mobile number +359 888 666 432.

5. Exceptions
  • Delivery Delays: No refunds will be issued for late deliveries due to circumstances beyond our control.
  • Out-of-Stock Items: If an ordered item is unavailable and cannot be fulfilled, we will notify you promptly. You will have the option of receiving a full refund in the form of store credit or back to your original payment method, based on your preference.

6. Resolving Your Concerns
  • After thoroughly reviewing all relevant details regarding your complaint, we will determine the most appropriate course of action. This may include a full or partial refund, store credit, or a replacement item, at our sole discretion.

Thank you for your understanding and cooperation!