Privacy policy

Privacy and Cookie Policy

Last updated: Februray, 20 2025

1. Introduction
This Privacy and Cookie Policy explains how Sladko Ltd (“we,” “us,” “our”) collects, processes, and protects your personal data when you use our website. By using our website, you agree to this policy. If you do not agree, please stop using the website.

2. Personal Data We Collect

We collect the following types of personal data:
  • When you place an order – Name, phone number, email, delivery address, payment details.
  • When you contact us – Any personal information you include in your message.
  • When you browse our website – IP address, browser type, pages visited, and other browsing data.

3. How We Use Your Data

We process your personal data to:
  • Fulfill and deliver your orders.
  • Respond to your inquiries.
  • Improve our website and services.
  • Comply with legal obligations.

We do not sell or share your personal data with third parties unless required by law or necessary to provide our services (e.g., courier services for delivery).

4. Data Retention

We store your personal data only for as long as necessary:
  • Order-related data – Stored for the period required by tax and accounting laws.
  • Inquiries without orders – Deleted 6 months after our last communication.

5. Your Rights

Under the GDPR, you have the right to:
  • Access your personal data.
  • Correct inaccurate information.
  • Request deletion of your data (when legally allowed).
  • Restrict or object to processing.
  • Request data portability (if applicable).
  • Lodge a complaint with the Bulgarian Commission for Personal Data Protection.

To exercise your rights, contact us at contact@sladkopastry.com

6. Cookies

Cookies are small text files stored on your device that help us improve your experience.

We use:
  • Strictly Necessary Cookies – Essential for website functionality (e.g., login, checkout).
  • Analytics Cookies – Help us understand website usage and improve user experience.
  • Functionality Cookies – Remember your preferences (e.g., language settings).

You can manage or disable cookies in your browser settings. However, blocking cookies may affect website functionality.

7. Security Measures

  • We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

8. Policy Updates

  • We may update this policy. Changes will be published on our website, and we may notify you if necessary.

For questions, contact us at contact@sladkopastry.com